FAQ

Q1: What are the products ranges of Yama?

A: YAMA is manufacturer and supplier of polyester satin ribbon, grosgrain ribbon, printed ribbon, ribbon bows, trimmings and ribbon retailer package in the world.

Q2: Can I have your color charts, does it cost or free?

A: Click here to buy Yama ribbon color charts, and click here to see Yama color cards pictures. YAMA color swatch is widely recognized as industrial standard and has become the standard in the worldwide ribbon industry.

Q3: Do you have ribbon size for reference?

A: Click here to see Yama ribbon size.

Q4: How will my package be shipped?

A: By DHL, UPS, FedEx, Eplus or other express, it takes about 5-7 days. And also can be shipped by sea if the quantity is large.

Q5: What is your payment term? Can I pay for my order by credit card?

A: We accept Paypal and Bank Transfer right now, but cannot support credit card at present.

Q6: Can I print my logo on the ribbon? What’s the MOQ?

A: Yes, we can customize the ribbon with your logo. MOQ is 2000 yards per design.

Q7: Does your products have discounts?

A: Yes, our products have discounts such as 10% off periodically, please visit our site www.yamaribbon.com often.

Q8: Do you have a minimum order requirement?

A: One roll for each item.

Q9: I am having trouble placing an order. What can I reach you?

A: email us to service@yamaribbon.com

Q10: What is your ribbon made of?

A: 100% Polyester

Q11: How about your ribbon quality?

A: Outstanding quality: Select 100% polyester filament yarns and environment friendly dye and ink, observe the international quality standard ISO9001 to attain world-best high quality. YAMA was the first one that has acquired the certificate of REACH and OEKO-TEX in ribbon industry.

Q12: How about your service?

A: 1) Professional sales team: YAMA has over 300 sales representatives in service for customers from more than 100 countries. Meanwhile, YAMA E-Business Platform provides 7×24 hour service.

2) Fast delivery: YAMA uses stock sales of all the types. YAMA sell in stock with various ribbon. It has established subsidiaries or warehouse over 30 cities in China and in America, India and other countries, offering fast delivery service to customers.

3) Customized service: Creative designing team and marketing team have deep communications with customers to know their needs and respect their willing well. They provide service of the whole process from designing to implementing.

4) Outstanding shopping experience: YAMA has a complete customer service system, including observing market feedback, visiting customers regularly and listening to customer’s advice in order to improve the service quality and customers’ shopping experience continuously.